Everything you need to know about cancellations, refunds, and how we handle your request.
At TNT Fly Tickets, we act as a travel agent between you and the airline. This means that refund eligibility is primarily governed by the airline's own fare rules, which vary depending on the ticket type, route, and timing of your cancellation request.
We are committed to processing all refund requests promptly and transparently. Our team will always advocate on your behalf with the airline to secure the best possible outcome.
Your refund eligibility depends on the type of fare purchased. Below is a general guide — your agent will confirm the exact rules for your specific ticket:
Basic economy & promotional fares. No cash refund. May allow date changes with a fee.
Mid-tier fares. Taxes & fees may be refunded. Cancellation penalties apply.
Flexible & business class fares. Full refund minus our service fee.
Some airlines offer travel credits instead of cash. Valid for 12–24 months.
| Scenario | Refund Eligibility | Typical Timeline |
|---|---|---|
| Refundable fare — cancelled before departure | Eligible | 8–12 weeks |
| Non-refundable fare — cancelled before departure | Not Eligible | N/A |
| Taxes & airport fees (all fare types) | Partial | 8–12 weeks |
| Airline-initiated cancellation | Eligible | 8–12 weeks |
| No-show (missed flight) | Not Eligible | N/A |
| Duplicate booking error | Case by Case | 4–8 weeks |
Follow these steps to submit your refund request:
Call us on +44 (0) 208 150 4560 or email info@tntflytickets.com with your booking reference and reason for cancellation.
Our team reviews your fare rules and confirms whether a refund, credit, or change is possible under the airline's policy.
We submit the refund application to the airline on your behalf. Some airlines require additional documentation — we'll let you know if this applies.
The airline processes the refund. This stage is outside our control and typically takes 8–12 weeks depending on the carrier.
Once approved, the refund is returned to your original payment method. You'll receive a confirmation email from us.
Refund processing times vary depending on the airline and payment method. Below are typical timelines:
TNT Fly Tickets charges a service fee for booking assistance and managing your reservation. Please note the following regarding our fees:
If your flight is cancelled by the airline, you are generally entitled to one of the following under UK and international aviation regulations:
In such cases, please contact us as soon as possible and we will liaise with the airline on your behalf to arrange the best available remedy.
If you wish to change your travel dates or route rather than cancel, this may be possible depending on your fare type:
To request a date change, call us on +44 (0) 208 150 4560 as early as possible — the sooner you contact us, the more options are available.
The following are non-refundable under all circumstances:
We always aim to resolve refund concerns quickly and fairly. If you are unhappy with the outcome of your refund request, please follow these steps:
To submit a refund request or discuss your options, please get in touch with our team:
Please have your booking reference number and passport details ready when you contact us to speed up the process.